James Kevin Wass

Business Process Analyst/Business Systems Analyst/Change Implementer

5903 60th Avenue, Riverdale, Maryland 20737-2542

jkwassociates@aol.com 301-257-1348 www.wassociates.net



I have over fifteen years experience improving products and services, identifying and selecting improvement methodologies, leading teams, facilitating group work, designing new business processes and supporting automated business systems, defining organizations, installing performance metrics, and implementing change.  Specific techniques I have used include BPR, Business Case Development, System Requirements Analysis, Use Cases, and COTS Selection and Assessment.  My recent work has included the design and implementation of business architectures to support electronic commerce and customer service, and knowledge management consulting.


Professional Experience


Knowledge Management Specialist

COLSA Corporation, Arlington, VA – December 2001 to Present


Earlier in this engagement I provided knowledge system assessment services to U.S. Marshals Service.  Responsibilities include interviewing Marshals Service functionals, analyzing the Marshals’ knowledge systems, and synthesizing results into system diagrams and descriptions.


I am currently working to document and improve the contract change management process for a component of the Missile Defense Agency.


Business Analyst/Database Developer

Nextel Communications, Columbia, MD – September to October 2001


Created Access 2000 hosted database for the management of transitioning wireless transceiver sites to the 3rd generation of Nextel technology.  Migrated Excel spreadsheet data and created forms for the use of a common server-hosted database among a variety of Site Acquisition Specialists and Construction Managers.  Created query set for the direct update of data used by MS Project.


Business Process Consultant

NAID, Upper Marlboro, MD – April to June 2001


As an independent consultant I advised NAID in the creation of an Organizational Development and Business Process Reengineering Planning staff to support a contract they are bidding to a major transportation authority.  I wrote technical proposal content, participated in reviews and performed cost/price analysis.


Business Process Analyst/Director of Quality Control

Pricesaroundtheworld.com, Washington, D.C. – January 2000 to February 2001.


I led the development of new business processes, requirements (including use-cases), and performance criteria for web-based (HTML, ASP, and XML) and back-end automation (Microsoft SQL Server) for this B2B site specializing in price comparison and pricing intelligence in support of purchasing and Customer Relationship Management (CRM).


Principal BPR Analyst

Digicon, Rockville, Maryland – December 1999 to February 2000


Created functional and performance requirements for a document management system to support the review of grant applications in the National Institutes of Health.


Senior BPR Specialist

Technology, Automation & Management (TeAM), Inc. Greenbelt, Maryland – October 1995 to September 1999


Directed TeAM’s Assistive Technology Division, an organization providing training to employees with disabilities in the Social Security Administration. Also guided TeAM's Y2K consulting effort in Y2K embedded system assessment, remediation, and testing for to the Washington Area Metropolitan Transit Authority.  (October 98 to June 99)


Served as project manager, technical lead and facilitator in various Business Area Analysis (BAA) and BPR projects for the USDA using IDEF0 and IDEF1X modeling.  Domain areas included procurement, telecommunications management, staffing, and timekeeping.  Through each of the redesign efforts I developed or selected methodologies and guided a team of USDA functionals through creation of activity and process models of the existing processes, establishing priorities for improvement, and design of the reengineered processes and definition of functional requirements and COTS assessment for a department-standard automated system.  I also developed Business Case documentation including economic analysis of alternative implementation strategies and projected return on investment (ROI).  For the timekeeping system I wrote test plans, directed testing and specified Visual Basic modifications to a client-server COTS system interfacing with department mainframe computers.  (October 95 to September 98)


Senior Analyst/BPI Facilitator

Richard S. Carson & Associates, Inc. Falls Church, Virginia – August 1993 to October 1995


Facilitated Business Process Reengineering workshops using groupware and conducted "as-is" and "to-be" activity (IDEF0) and data (IDEF1X) modeling in support of the DoD CIM Procurement and Acquisition teams and the NSA Facilities Engineering Division.  Planned and facilitated model validation reviews and integration of various functional models into the DoD Enterprise Model.  Served as methodologist and trainer in electronic meeting design and implementation.  Developed and implemented Electronic Meeting System approaches to activity and data modeling, budget resolution, new product planning and general decision support (including remote meetings.)  Facilitated workshops at worker through executive level.   Extended and adapted activity and data models to workflow designs and built automated workflow systems.


Groupware Trainer/Course Developer

Structured Solutions, Inc., Vienna, Virginia – April to May 1993


Wrote training package for Business Process Reengineering facilitation in an electronic meeting environment.


BPI Facilitator/Groupware Trainer

Functional Process Improvement Center, Washington Navy Yard – July 1992 to March 1993


Implemented DoD's first Business Process Improvement Center integrating use of an electronic meeting system and modeling and simulation tools.  Served as EMS facilitator, technographer and IDEF0 modeler.  Projects supported include USAF Base Level System Modernization and DoD Environmental Security Corporate Information Management (CIM).


Total Quality Coordinator

Navy Computer & Telecommunications Station, Washington Navy Yard – July 1991 to July 1992


Served as Total Quality (TQM) Coordinator for 1400-person government-operated information technology service bureau during initial stage of implementation.  Performed TQ planning, training and change management consulting with all levels of management. Implemented performance metrics as advisor/facilitator to improvement teams.



Navy Regional Data Automation Center, Washington Navy Yard – May 1986 to June 1991


Maintained and operated Fortran-based strategic warfare modeling software in a VAX/VMS environment.  Developed life-cycle management (LCM) documentation and acquisition plans for automated systems.  Documents included quality assurance and system security plans.  Developed software size and productivity metrics using Function Point Analysis.


Drug & Alcohol Program Director

20th Naval Construction Regiment, Gulfport, Mississippi – January 1983 to April 1986


Directed an eight-member drug/alcohol counseling and referral center in increasing awareness in employees and supervisors and in improving intervention and assistance to drug/alcohol abusers.  Developed and delivered prevention education and educator training. Facilitated therapy groups.




Master of Science in Computer Systems Management, University of Maryland

Bachelor of Science in Business, William Carey College

Bachelor of Science in Electrical Engineering, University of Missouri


Community Service


Volunteer racewalking coach, and race director.  Square dance caller and dance teacher with over 2000 contact hours in training of adults.   Both the athletic and dance leadership have included significant experience in event planning and directing.




Certified Computer Professional (CCP) with specialties in Management and Software Engineering, ICCP.

Member and Accreditation Committee Chair, International Association of Square Dance Callers.


References Supplied Upon Request.