James Kevin Wass
5903 60th
Avenue, Riverdale, Maryland 20737-2542
jkwassociates@aol.com 301-257-1348 www.wassociates.net
I have over fifteen years
experience improving products and services, identifying and selecting
improvement methodologies, leading teams, facilitating group work, designing
new business processes and supporting automated business systems, defining
organizations, installing performance metrics, and implementing change.
Specific techniques I have used include BPR, Business Case Development,
System Requirements Analysis, Use Cases, and COTS Selection and Assessment. My recent work has included the design and
implementation of business architectures to support electronic commerce and
customer service, and knowledge management consulting.
Professional Experience
COLSA Corporation,
Arlington, VA December 2001 to Present
Earlier in this engagement I provided knowledge system assessment services to U.S. Marshals Service. Responsibilities include interviewing Marshals Service functionals, analyzing the Marshals knowledge systems, and synthesizing results into system diagrams and descriptions.
I am currently working to document and improve the contract
change management process for a component of the Missile Defense Agency.
Nextel Communications, Columbia, MD September to October
2001
Created Access 2000 hosted database for the management of transitioning
wireless transceiver sites to the 3rd generation of Nextel
technology. Migrated Excel spreadsheet
data and created forms for the use of a common server-hosted database among a
variety of Site Acquisition Specialists and Construction Managers. Created query set for the direct update of
data used by MS Project.
Business Process Consultant
NAID,
Upper Marlboro, MD April to June 2001
As an independent consultant I
advised NAID in the creation of an Organizational Development and Business
Process Reengineering Planning staff to support a contract they are bidding to
a major transportation authority. I wrote technical proposal content,
participated in reviews and performed cost/price analysis.
Business Process
Analyst/Director of Quality Control
Pricesaroundtheworld.com,
Washington, D.C. January 2000 to February 2001.
I led the development of new
business processes, requirements (including use-cases), and performance
criteria for web-based (HTML, ASP, and XML) and back-end automation (Microsoft SQL
Server) for this B2B site specializing in price comparison and pricing
intelligence in support of purchasing and Customer Relationship Management
(CRM).
Principal BPR Analyst
Digicon,
Rockville, Maryland December 1999 to February 2000
Created functional and performance
requirements for a document management system to support the review of grant
applications in the National Institutes of Health.
Senior BPR Specialist
Technology, Automation & Management
(TeAM), Inc. Greenbelt, Maryland October 1995 to September 1999
Directed TeAMs Assistive
Technology Division, an organization providing training to employees with
disabilities in the Social Security Administration. Also guided TeAM's Y2K
consulting effort in Y2K embedded system assessment, remediation, and testing
for to the Washington Area Metropolitan Transit Authority. (October 98 to
June 99)
Served as project manager,
technical lead and facilitator in various Business Area Analysis (BAA) and BPR
projects for the USDA using IDEF0 and IDEF1X modeling. Domain areas
included procurement, telecommunications management, staffing, and timekeeping.
Through each of the redesign efforts I developed or selected
methodologies and guided a team of USDA functionals through creation of
activity and process models of the existing processes, establishing priorities
for improvement, and design of the reengineered processes and definition of
functional requirements and COTS assessment for a department-standard automated
system. I also developed Business Case documentation including economic
analysis of alternative implementation strategies and projected return on
investment (ROI). For the timekeeping
system I wrote test plans, directed testing and specified Visual Basic
modifications to a client-server COTS system interfacing with department
mainframe computers. (October 95 to
September 98)
Senior Analyst/BPI
Facilitator
Richard
S. Carson & Associates, Inc. Falls Church, Virginia August 1993
to October 1995
Facilitated Business Process
Reengineering workshops using groupware and conducted "as-is" and
"to-be" activity (IDEF0) and data (IDEF1X) modeling in support of the
DoD CIM Procurement and Acquisition teams and the NSA Facilities Engineering
Division. Planned and facilitated model validation reviews and
integration of various functional models into the DoD Enterprise Model.
Served as methodologist and trainer in electronic meeting design and
implementation. Developed and implemented Electronic Meeting System
approaches to activity and data modeling, budget resolution, new product
planning and general decision support (including remote meetings.) Facilitated
workshops at worker through executive level. Extended and adapted
activity and data models to workflow designs and built automated workflow
systems.
Groupware Trainer/Course
Developer
Structured Solutions, Inc.,
Vienna, Virginia April to May 1993
Wrote training package for
Business Process Reengineering facilitation in an electronic meeting
environment.
BPI Facilitator/Groupware
Trainer
Functional Process Improvement
Center, Washington Navy Yard July 1992 to March 1993
Implemented DoD's first Business
Process Improvement Center integrating use of an electronic meeting system and
modeling and simulation tools. Served as EMS facilitator, technographer
and IDEF0 modeler. Projects supported include USAF Base Level System
Modernization and DoD Environmental Security Corporate Information Management
(CIM).
Total Quality Coordinator
Navy Computer &
Telecommunications Station, Washington Navy Yard July 1991 to July 1992
Served as Total Quality (TQM) Coordinator
for 1400-person government-operated information technology service bureau
during initial stage of implementation. Performed TQ planning, training
and change management consulting with all levels of management. Implemented
performance metrics as advisor/facilitator to improvement teams.
Programmer/Analyst
Navy Regional Data Automation
Center, Washington Navy Yard May 1986 to June 1991
Maintained and operated Fortran-based strategic warfare
modeling software in a VAX/VMS environment. Developed life-cycle
management (LCM) documentation and acquisition plans for automated
systems. Documents included quality assurance and system security
plans. Developed software size and
productivity metrics using Function Point Analysis.
Drug & Alcohol Program
Director
20th Naval Construction Regiment,
Gulfport, Mississippi January 1983 to April 1986
Directed an eight-member
drug/alcohol counseling and referral center in increasing awareness in
employees and supervisors and in improving intervention and assistance to
drug/alcohol abusers. Developed and delivered prevention education and
educator training. Facilitated therapy groups.
Education
Master of Science in Computer
Systems Management, University of Maryland
Bachelor of Science in Business,
William Carey College
Bachelor of Science in Electrical
Engineering, University of Missouri
Community Service
Volunteer racewalking coach, and
race director. Square dance
caller and dance teacher with over 2000 contact hours in training of
adults.
Both the athletic and dance leadership have included significant
experience in event planning and directing.
Affiliations
Certified Computer Professional
(CCP) with specialties in Management and Software Engineering, ICCP.
Member and Accreditation Committee
Chair, International Association of Square Dance Callers.
References Supplied Upon Request.